Return Policy Questions
1. What are the eligibility requirements for returning an item?
You can return unworn items in their original, unused condition within 30 days of delivery. To be eligible, the products must retain all original tags, labels, and packaging (if applicable). This ensures the item can be resold responsibly.
2. Is there a recommended way to package the return shipment?
Yes, we strongly encourage you to reuse the original shipping packaging for your return. This is part of our ongoing efforts to reduce environmental waste and promote sustainable shopping practices.
3. Are there any items that cannot be returned?
Currently, only items that fail to meet the eligibility requirements (e.g., worn, washed, missing tags or original packaging) are not accepted for return. All our core products including Knitted Tops, Sweaters, Beach Shorts, and Linen Shirts are eligible for return if they meet the above criteria.
Shipping Questions
1. Which regions do you ship to?
We offer reliable shipping to all addresses within the United States and across Canada.
2. What carriers do you use for Canadian orders?
For Canadian orders, our primary carriers include USPS International and other trusted cross-border delivery services. These carriers are selected for their track record of timely and secure transit.
3. How can I track my order?
Once your order is processed and dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number to monitor your package’s journey. Please note that for Canadian shipments, tracking updates may be limited once the package reaches Canadian customs or is transferred to the local delivery carrier (e.g., Canada Post).
4. Where can I find information about shipping costs, delivery timelines, and restrictions?
For comprehensive details on shipping costs, estimated delivery timelines (including regional variations), and any applicable restrictions, please visit our full Shipping Policy page.
Materials Questions
1. What materials are used in your Knitted Tops, Sweaters, Beach Shorts, and Linen Shirts?
We prioritize quality, comfort, and ethical sourcing. Our Knitted Tops are made with breathable knits; Sweaters feature sustainable fleece and premium cotton blends for durability and softness; Beach Shorts use high-quality, durable fabrics suitable for casual and beach wear; Linen Shirts are crafted with premium linen that balances comfort and breathability. Whenever possible, we incorporate eco-friendly materials such as recycled fibers.
2. Do you have any standards for selecting suppliers?
Yes, we strictly select suppliers who adhere to fair labor practices and environmental standards. This commitment ensures that our materials are not only of high quality but also sourced responsibly.
3. Are your materials eco-friendly?
We strive to minimize our carbon footprint. Whenever possible, we incorporate eco-friendly materials such as recycled fibers into our products. Additionally, our focus on durable fabrics helps reduce waste by extending the lifespan of each garment.
Care Instructions Questions
1. What general care instructions do you recommend for your garments?
To preserve the quality, softness, and longevity of your garments, we recommend hand washing most items or using a gentle/delicate cycle with cold water and mild detergent. Avoid harsh chemicals, bleach, or fabric softeners as they can damage the fibers over time. We also advise line drying instead of using a tumble dryer to conserve energy, prevent shrinking, and fading.
2. Are there any specific care tips for Knitted Tops and Sweaters?
For Knitted Tops and Sweaters, hand washing is highly recommended to maintain their shape and prevent stretching. If using a washing machine, select the gentle/delicate cycle and place the item in a laundry bag for extra protection. Avoid wringing the garment; instead, gently squeeze out excess water before line drying flat to preserve its structure.
3. How should I care for Beach Shorts and Linen Shirts?
Beach Shorts and Linen Shirts can be washed in cold water on a gentle cycle. For Linen Shirts, line drying helps maintain their natural texture—if you prefer a smoother look, you can iron them at a medium temperature after drying. Beach Shorts, especially those with decorative elements, should be turned inside out before washing to protect the design. Avoid using bleach on either item to prevent color fading.
General Questions
1. How can I confirm the material of a specific product?
The material composition of each product is clearly listed on its individual product page under the "Materials" section. You can also find this information on the original tags of the garment upon receipt.
2. If I receive a defective item, what should I do?
If you receive a defective item, please contact our customer service team immediately with your order number and clear photos of the defect. We will guide you through the return process, and eligible defective items will be replaced or refunded in full, including return shipping costs.
